Frequently Asked Questions
General
What services do you offer?
We provide quality printing services and customized print products for businesses, brands, events, and personal projects. Our services include stickers, labels, business cards, flyers, brochures, packaging materials, invitations, personalized merchandise, and more.
Do you only offer printing?
No. Aside from printing services, we can also help source selected items for customization depending on your project requirements.
Do you accept customized orders?
Yes. Most products can be customized based on your preferred size, design, quantity, and finish.
Do you have minimum order requirements?
Minimum order quantities vary depending on the product and materials needed.
Do you accept rush orders?
Rush orders may be accommodated depending on the product, quantity, and current workload.
Design & Preparation
Do you offer layout or design services?
We can assist with simple layouts, edits, and print preparation. More complex design work may have additional charges.
What file format should I send?
We recommend sending high-resolution PNG, PDF or Canva-exported files for best results.
Can you print Canva designs?
Yes. You may send your Canva export or share your Canva design link.
Will my file be checked before printing?
Yes. All files are reviewed before production to help ensure proper sizing, alignment, and print quality.
Can you match exact colors?
We do our best to achieve accurate colors, but slight variations may occur due to screen settings, printer calibration, and material differences.
Ordering Process
How do I place an order?
Send us your product details, quantity, design file, and preferred specifications via our Facebook Messenger.
How long is production time?
Production time depends on the product, quantity, and current queue. Estimated turnaround time will be provided upon confirmation.
Can I request revisions before printing?
Yes. Minor revisions can usually be accommodated before final approval.
When does production start?
Production begins after confirmation of order details and payment.
Payments
What payment methods do you accept?
We accept GCash, bank transfer, and other available payment methods.
Is payment required before production?
Yes. Full payment or a down payment will be required before production starts.
Are payments refundable?
Customized orders are generally non-refundable once production has started, except in cases of confirmed production errors such as incorrect prints, damaged items, or errors made during production.
Shipping & Pickup
Do you offer delivery?
Yes. We offer delivery through courier services for an additional fee.
Can I book my own rider or courier?
Yes. Customers may arrange their preferred courier or rider.
Is pickup available?
Yes. Pickup can be scheduled once the order is ready.
Who is responsible for courier delays or damages?
Once orders are handed over to the courier, delivery handling is outside our control. However, we ensure products are packed properly before shipment.
Quality & Support
Are orders checked before release?
Yes. All orders are carefully inspected before pickup or shipment to help ensure they meet our quality standards.
Do you offer replacements or refunds?
We carefully inspect and securely package all orders before release. If your order arrives damaged, defective, or incorrect, please contact us via our Facebook Messenger within 48 hours of receiving your package and provide clear photos along with an unboxing video.
Verified production errors may qualify for a replacement or refund. For damages resulting from courier handling, claims will be reviewed on a case-by-case basis. While we are not responsible for delays, loss, or mishandling by third-party couriers, we will do our best to assist in finding a fair resolution.
Customized orders are generally non-refundable for issues related to customer-approved designs, spelling, layout, color preferences, or changes requested after production has started.
Why is an unboxing video required?
An unboxing video helps us verify the condition of the package upon arrival and protects both the customer and our business in cases involving missing, damaged, or incorrect items. We strongly recommend recording a continuous video while opening your package.